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1.customer service center

For customers to provide business consulting, product consulting, service complaints, warranty, customers pay a return visit, the customers booking, opinion collection service, also can help the business to make an appointment to visit customers. The system uses the combination of automatic service and artificial service mode, and automatic service and manual service database connection, ensure that 7*24 hour service, provide the perfect pre-sale consultation and after sale service for the customers and the full range of Yutong, collecting and collating the views of users, provide support to product innovation and market development, maintenance.

1) Personalized, family oriented service

Once the customer files that the user group management, when the user two times the use of call center service, the service representative can be set in accordance with the standards of service; at the same time system according to the incoming call number to be assigned to the representative agent last call for the service of the representative agent, can provide a more personalized, family oriented service according to the service record last time, so as to improve the degree of familiarity with the customer, improve the service efficiency.

2) Customer care service

Every festival or birthday anniversary, the other customers can call or send SMS greetings and blessings. This service can also with customer manager activities combined to achieve better results.

2.The company, sector data transmission

400 call center system can by telephone, fax, E-MAIL, SMS and other companies to contact, special interface and the existing enterprise OA system and other information system connected by network, access authorization way, both sides can agree security mechanism, ensure the security of data transmission. The company and the Department through the backstage interface to add dynamic enterprise, product information, market information and public service information, to form a representative enterprise knowledge base, product knowledge, business knowledge base, auxiliary agent to provide perfect service.